IN BRIEF…
Dynamic UX leader and accessibility advocate with a proven track record in elevating user experience, developing accessible design systems, and fostering innovative teams across global organizations.
EXPERIENCE
2022 – Present | GEP | Senior UX Manager, Design System and Accessibility
GEP is a global leader in procurement and supply chain management.
Directed global teams across three countries, transforming them into a proficient accessibility testing group. We resolved 97% of accessibility issues in 15 months.
Led the development of an inclusive design system, significantly enhancing the user experience of a flagship procurement platform. New features achieved 20% faster time to market for design updates through system adoption.
Built relationships with multi-million-dollar clients, addressing user experience and accessibility needs.
Contributed to AI-driven procurement solutions focused on risk and supply chain management.
2019 – 2022 | Health Equity | Director of User Experience
Health Equity is the number one HSA custodian to over 14+ million customers.
Hired and led a high-performing UX team, transforming the largest HSA custodian’s member and client portals.
Redesign of critical features like account balances and investing boosted app review scores and increased mobile app ratings from 2.5 to 4.4 on average.
Spearheaded accessibility initiatives, dramatically reducing errors and improving inclusivity.
Enhanced the Tyrian Design System for consistency and efficiency, allowing us to quickly roll out a unified portal experience for over 12 million accounts after merging the largest HSA and largest FSA com.
2014 – 2019 | Ivanti | UX Principal Architect and Manager
Ivanti is a global IT company that provides industry-leading unified endpoint management, zero-trust security, and service management solutions.
Co-led an international UX guild, rebuilding team trust and promoting a design-first culture, boosting NPS by 18% by introducing new, user-centric designs.
Collaborated with engineers in agile teams to deliver functional and engaging software solutions, reducing the backlog through more efficient UX collaboration.
Advocated for WCAG 2.0 compliance and mentored junior designers, helping them thrive.
2002 – Present | Usable Patterns | Founder & Chief Experience Officer
Usable Patterns is a User Experience and Accessibility consulting company with offices across the US.
Consulted for several SMBs on UX and accessibility strategies, including Accessibility, User Testing, and Agile methodologies.
Published in top industry publications and presented at conferences, including both Agile and Interaction Design conferences.
Referenced in 200+ professional and academic papers.
OTHER EXPERIENCE
UX Manager and Principal | DISH Digital (now SlingTV), Lehi, UT | 2014
UX Principal and UX Site Team Manager | FamilySearch, Orem, UT | 2011 – 2014
Principal Research Analyst | Gartner Research, Stamford, CT | 2010 – 2011
EDUCATION
University of Utah, Salt Lake City, UT — B.S. Architectural Studies with an emphasis on computing.
Other training and classes completed:
- SVPG Product Master Class, Lea Hickman
- Information Design, Edward Tufte
- Passionate Product Owner, Jeff Patton
- Agile and Paper Prototyping, Todd Warfel
- Persona LifeCycle, Adlin and Pruitt
- Design Patterns for User Interfaces, Ken Mullet
- Mastering the Requirements Process, James Robertson
- Designing with your Eyes Open, Jared Spool
- User Interface Design, Human Factors, Intl.
PODCASTS
- Tips for Starting a UX Design Career or Design Team| https://share.transistor.fm/s/5a67165c
- Empathy is the key: UI design and testing on The Storyboard podcast | Infragistics Blog | https://www.infragistics.com/community/blogs/b/devtoolsguy/posts/empathy-is-the-key-ui-design-and-testing-on-the-storyboard-podcast
PUBLICATIONS
- “Prototyping and UX Design: Building Prototypes for Non-Designers”, Infragistics Blog
- “Putting a Face on Customer Needs”, Better Software MagazineReview of “The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web by Steve Mulder and Ziv Yaar”- Interactions
- “Design, Usability, and the Bottom Line”, Burton Group Executive Brief
- “Using Persona with XP at LANDesk, an Avocent Company”, Agile 2008
- “Creating and Using Personas in an Agile Development Environment”, Agile Roots 2009